MENAFA will develop a comprehensive Operations Manual that lists in detail all of the tasks required to operate the business, from unit opening to unit closing. The Operations Manual serves as a vital reference tool for franchisees once training is complete.
A comprehensive, detailed operations manual covers all aspects of the business model and allows franchisees to consistently duplicate success and best practices. Critical success factors are identified and communicated. A good manual will also serve to reinforce the franchise agreement and those areas that require consistency and compliance in order to preserve the integrity of the brand. Operations are typically evolving and therefore existing Operation Manuals should be reviewed and updated frequently to ensure that the manuals reflect current best practices and systems.